Shipping policy
Thank you for shopping at LUNE. We are committed to delivering your orders quickly and efficiently. Below are the terms and conditions that constitute our Shipping Policy:
1. Shipping Rates & Free Shipping
- Standard Shipping: Shipping charges for your order will be calculated and displayed at checkout.
- Free Shipping Offer: Enjoy Free Shipping on all orders over HKD $1,300.
2. Shipment Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
3. International Shipping
- Your store is fully set up for International Market Shipping.
- Delivery times and costs for international orders vary based on the destination country.
4. Estimated Delivery Time
- Local Delivery (Hong Kong): Once shipped, orders typically arrive within 2-4 business days.
- International Delivery: Depending on the destination, delivery usually takes 7-14 business days.
5. Order Tracking
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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
6. Special Gift Policy (Travel Set)
- Please note that the 6-in-1 Travel Set is a complimentary gift and not for sale.
- While it is included for free in qualifying orders, it is subject to availability and does not carry individual shipping value.
